Contact Us

Our office:

Unit F1 & F4, 22 Powers Road
Seven Hills NSW 2147

Our postal address:

Unit F1, Building F, 22 Powers Road
Seven Hills NSW 2147

Our phone number:

(02) 9621 5518

Our fax number:

(02) 9620 4543

To email us, please complete the form on the right hand side of page.

 

Comments and Complaints

Your feedback is important to EGC.  Comments or complaints about the service will be recieved without negetive consequence and will be dealt with in a private and confidential manner.
If you have a complaint which cannot be resolved with staff, complaint forms are available on all  buses.
Please forward to the EGC Board, at:
EGC Board of Management
Unit F1, Building F, 22 Powers Road
Seven Hills NSW 2147

You can also contact the following free, confidential organisations:

For clients aged under 65 year or Aboriginal and Torres Strait islanders aged under 50 years:

The NSW Ombudsman
Community Services Intake Team (9.00am – 4.00pm)
Phone (02) 9286 1000 or toll free 1800 451 524 or;

Use the on line “Complaints Form” on the Ombudsman’s website

For clients aged 65 years and over or Aboriginal and Torres Strait Islander people aged 50 and over:

The Aged Care Complaints Scheme.
Phone: 1800 550 552.
Write: Aged Care Complaints Scheme, Department of Social Services, GPO Box 9820 Sydney 2000.

If you require an interpreter to assist you to lodge your complaint please call Translating & Interpreter Service (TIS): 131 450

For hearing impaired clients that require assistance please call Teletypewriter (TTY): 133 677